Shipping policy
We want shopping with EthicalDeals to be simple, enjoyable and straightforward, right through to the moment your order arrives.
That's why we offer free worldwide shipping on every product. We work with trusted fulfilment partners around the world to bring you our thoughtfully chosen products, with no additional shipping charges.
Some orders travel internationally, so delivery may take a little longer than shopping locally. We believe in being upfront about that, so you always know what to expect.
Processing & Delivery Times
Your order's journey has two stages:
Order Processing: We usually process orders within 1–2 business days, passing them to our fulfilment partners as quickly as possible. Preparing and dispatching your parcel may take a few additional days, depending on the supplier.
Shipping & Delivery: Delivery within Australia typically takes approximately 10–19 days after dispatch, with some orders arriving sooner. Occasionally, customs clearance, public holidays or unexpected delays may extend this timeframe.
These are estimated timeframes rather than guaranteed delivery dates. Occasionally, customs clearance, public holidays or unexpected transport delays can mean your order takes a little longer.
Free Worldwide Shipping
Good news! Shipping is on us.
At EthicalDeals, we offer FREE worldwide shipping on every product, wherever you're shopping from. There are no delivery charges to worry about, so the price you see is the price you pay for your products.
Whether you're ordering one little everyday essential or treating yourself to a few things, we'll take care of the shipping costs.
Multiple Items & Deliveries
Ordered a few things? Lovely!
Because we work with different fulfilment partners, items purchased together may sometimes be dispatched separately. This means your products could arrive in more than one parcel and on different days.
There's no need to worry if everything doesn't turn up at once. Separate parcels are a normal part of our fulfilment process.
Tracking Your Order
Where tracking is available, we'll email your tracking details once your order has been dispatched.
Please bear in mind that international tracking can sometimes take a little time to update, particularly while parcels are moving between countries and courier networks.
If your tracking link isn't updating, you can also try entering your tracking number directly on the carrier's website.
Delivery Addresses
Please double-check your delivery address before placing your order to help everything reach you without unnecessary delays.
Some products may not be eligible for delivery to PO Box addresses. If you're unsure, please contact us before ordering.
We currently support one delivery address per order. If you'd like items sent to different addresses, simply place a separate order for each destination.
Delays or Missing Deliveries
Most orders arrive within their estimated delivery window, but occasionally things don't go quite to plan.
If your order is taking longer than expected, or you have any concerns about its whereabouts, please get in touch through our Contact Us page.
We'll be happy to look into it and help you find a resolution.
Returns & Exchanges
We want you to feel confident shopping with EthicalDeals.
If something isn't quite right with your order, please see our Return & Refund Policy for information on returns, exchanges and refunds.
Your rights under Australian Consumer Law continue to apply, including remedies for products that are faulty or otherwise fail to meet applicable consumer guarantees.